Family of Hope Services is a registered welfare organization (WO 295) with the Ministry of Health and Social Services in Namibia.  We support more than 400 children between the ages of four and eighteen who are orphaned or vulnerable often as a result of their guardians having HIV or dying from AIDS.  We provide education, nutritious meals, counseling, clothing, health care, and various activities and programs to build self-esteem.

Receipt of Payment

Within three weeks of receipt of your sponsorship payment, we will email you the profile and information on the child you are supporting and receipt of payment.

Within an hour of receipt of your donation to the Centre, we will email you confirmation of receipt of your payment.

Refund Policy

We do not provide refunds. All payments to Family of Hope Services are made with the understanding that contributions are final.

Customer Privacy Policy

Family of Hope Services shall take all reasonable steps to protect the personal information of users.  For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 or 2000 (PAIA).  The PAIA may be downloaded from:

Payment Options Accepted

Payment may be made via Visa, Mastercard, or by bank transfer into the Family of Hope Services account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Family of Hope Services via Iveri, who are the approved payment gateway for Nedbank of South Africa.  Iveri uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to to view their security certificate and security policy.

Sponsor and Donor Details Separate from Card Details

Sponsor and donar details will be stored separately from card details which are entered by the client on Iveri’s secure site.  For more detail on Iveri refer to

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is Namibia.  Transaction Currency is Namibian Dollars (NAD).


Family of Hope Services takes responsibility for all aspects relating to the transaction including sale of sponsorship and donation services sold on this website, customer service and support, dispute resolution and delivery of sponsorship.

Country of Domicile

This website is governed by the laws of Namibia and Family of Hope chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Family of Hope Services may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Organization Information

This website is run by Family of Hope Services, a registered welfare organization, based in Namibia trading as Family of Hope Services and with registration number WO 295,  and Chairperson, Mr. Kazembere Israel Zemburuka, and Board members Mr. Reino Ihemba, Mrs Grace Mundia, Ms. Abigail Bachopi, and Mr. M Maphosa.

Family of Hope Services Contact Details

Support :

Support: +264 816734767